Management Services

EXPERIENCE, TRUST, & EXCELLENCE

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With over 15 years of experience in the vacation rental industry, Melanie Merritt founded Rent in Myrtle with a simple mission: to provide a vacation rental management experience superior to her experience with on-site management. From that mission, we remain dedicated to providing exceptional vacation rental management that maximizes the value of your property while delivering unparalleled experiences for our guests. We are committed to ensuring that every guest feels at home, every property owner feels secure, and every stay is seamless and fun! We combine local expertise, cutting-edge technology, and personalized service to ensure every stay exceeds expectations.


We work tirelessly to build lasting relationships by providing peace of mind for property owners and unforgettable memories for vacationers. Through our dedication to quality, transparency, and excellence in service, we have set the standard in the vacation rental industry, fostering trust, reliability, and satisfaction in every aspect of our business.


With a commitment to our client-based solutions and a focus on preserving your property’s value, we provide comprehensive management services that ensure your investment is protected. Our dedication to quality service and innovative marketing strategies has made us a trusted name in the industry. New clients often find us through word of mouth—a testament to the exceptional service we provide.



WHAT WE DO & WHY IT MATTERS

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Owning a short-term rental should be rewarding, not exhausting. At Rent in Myrtle, we take on every part of your property's success - from pre-booking to post-checkout - so you can enjoy true passive income and a protected investment.


This isn't just "calendar management". It's full-service hospitality, strategy, and operational excellence built to grow your revenue, protect your asset, and keep guests coming back. This is REAL FULL-SERVICE MANAGEMENT.


We're not just her to make things easier - we're here to make them better. At Rent in Myrtle, we combine hospitality, professionalism, and strategy to help your property thrive. If you're ready to earn more and stress less, we'd love to talk!



WHAT'S HAPPENING BEHIND THE SCENES

MARKETING & REVENUE MANAGEMENT

  • Strategic Distribution Across All Major Platforms - We list your property on Airbnb, Vrbo, Booking.com, Expedia, Agoda, Hopper, Trip.com, Google Vacation Rentals, and Marriott Homes & Villas, all through our integrated tech stack. Real-time syncing ensures accurate calendars and maximum exposure.
  • Dynamic Pricing with Expert Oversight - We use PriceLabs dynamic pricing tools, paired with a consulting revenue manager, to adjust your rates daily based on demand, seasonality, competitor pricing, and local events — maximizing both occupancy and nightly rate.
  • Calendar Optimization - We fine-tune settings across platforms to reduce gaps, apply strategic minimum stay rules, and maximize booking windows. Our team also reaches out to guests with adjacent open nights to extend stays and increase income.
  • Direct Booking Site & Loyalty Programs - Guests can book directly with us, saving you OTA fees. We offer repeat guest discounts, promo codes, and special incentives to drive return bookings and referrals.
  • Listing Creation & Optimization - We handle professional photography, copywriting, and content optimization to make your listing stand out and perform. From high-ranking headlines to conversion-boosting amenities, we tailor each listing to win clicks and bookings.
  • Review Management - We proactively post reviews of guests and respond to reviews they leave, helping boost your ranking and reputation across platforms.

COMPLIANCE & OWNER SUPPORT

  • STR Permitting Support - Where legally allowed, we handle the paperwork for short-term rental permits and renewals. We also manage business licenses and renewals to keep you compliant.
  • Tax Collection, Filing & Remittance - We automatically collect occupancy and sales taxes from guests, then file and remit them to local authorities — no action needed from you.
  • Airbnb Resolution Center & Dispute Management - We handle claims on your behalf, including documenting guest damage, navigating Airbnb’s Resolution Center, and managing chargebacks through our systems. Claims are complex — our team handles them with precision.
  • Security Deposits (Off-Platform) - When guests book direct or through select OTAs, we collect and hold security deposits using ChargeAutomation, reducing your risk of out-of-pocket losses.
  • HOA Relationship Management - We maintain strong working relationships with many of the Grand Strand’s largest HOA managers, which gives us a direct line to resolve parking, access, or policy issues quickly.
  • Owner Portal & Transparent Reporting - You get 24/7 access to a live owner portal with your calendar, bookings, revenue, historical statements, and expense records. We also provide monthly reports and annual 1099s — everything you need, when you need it.
  • You’re Always in Control - Want to use your property? Just block your calendar. We never restrict your access and are happy to prep the unit for your personal stays if desired.

PROPERTY CARE

  • Professional Turnover Management - We work with multiple vetted cleaning vendors, including teams that offer “noon-ready” turnovers for 2BR units or smaller. Our operations run through Breezeway, giving every cleaner a detailed checklist and inspection workflow.
  • Standardization for Consistency - From how towels are folded to how TVs are labeled, we create a repeatable, reliable guest experience — reducing confusion, negative feedback, and operational errors.
  • Optional Preventative Maintenance Plan - We offer an optional preventative plan with scheduled interior service visits (excluding exterior work like gutter cleaning). This includes checks on plumbing, HVAC filters, appliances, and guest-use systems.
  • Inventory Tracking - We complete a full inventory of household items, ensuring your property stays fully equipped and well-stocked — and giving you a clear record of any losses or replacements.
  • Vendor Coordination & Onsite Support - Need to deliver a new appliance? Schedule a repair? We’ll coordinate with vendors, meet them onsite, and oversee the job. No need for you to be there.
  • Expense Reporting with Detail - Every owner gets line-item expense reports, not vague summaries. You’ll see exactly what was done, when, and for how much — with documentation included.

HOSPITALITY & GUEST EXPERIENCE

  • 24/7 In-House Guest Support - Our trained local team (not a call center) is available around the clock to answer questions, resolve issues, and support guests from booking to checkout. Whether it’s a lockout at midnight or a pool question at noon, we handle it — fast and professionally.
  • Post-Arrival Check-Ins - We don’t wait for complaints. Our team checks in with guests after arrival to ensure everything is perfect — addressing issues proactively before they become review risks.
  • Digital Guidebooks, ID Verification & Agreements - Guests receive a seamless digital welcome, including guidebooks, house rules, and check-in instructions. We verify IDs, collect signed rental agreements, and set expectations early — leading to smoother stays and fewer problems.
  • Concierge Benefits with Xplorie - Every guest gets free attraction tickets and local perks through our exclusive Xplorie partnership — adding value and enhancing the guest experience.
  • Grocery Delivery with Noshable - Through Noshable, guests can pre-stock their fridge before arrival — a premium hospitality feature that sets your property apart.
  • Smart Home Support - We offer optional support for smart locks, noise monitors, and other connected devices — increasing security and reducing party risk, with automated code generation and real-time alerts.
  • Forgotten Item Returns - Guests often leave things behind — we partner with Chargeback to return forgotten items easily, increasing guest satisfaction without burdening owners.
  • Guest Screening - We use security deposits, ID checks, and fraud tools to screen every booking. If a guest violates house rules or causes issues, they cannot book future stays with us.

WORKING TOGETHER

We work with you to come up with the very best solutions for your vacation rental management challenges!

01

Customized Solutions

At Rent in Myrtle, we understand that no two property owners are alike. Whether you're a seasoned investor or new to vacation rentals, our flexible management options cater to your specific needs, budget, and level of involvement. We provide the support you need at each stage of your rental journey, ensuring you stay in control while we help you reach your goals.

02

Cutting-Edge Technology with a Personal Touch

Our use of advanced technology puts you ahead in the vacation rental market, but with a human touch. With the latest in property management software, you have real-time access to your rental’s performance, booking data, and financials through an intuitive owner portal. While automation helps streamline processes, our personalized service ensures your specific needs are met. You get the best of both worlds: modern efficiency and personal attention.

03

Connections for
Better Performance

Our competitive edge comes from connecting your property to a wide range of booking channels, including Expedia Group (including VRBO, Home Away), Airbnb, Hopper,  Tripadvisor Group, Google Travel, Hometogo, Booking.com, Whimstay, our own multiple direct booking websites and more! By expanding your property's visibility across these platforms, we help drive more bookings and maximize your rental income, consistently outperforming competitors.

04

Collaborative Partnerships for Greater Success

We’re more than just a management company; we’re your partner. Rent in Myrtle connects you with local businesses, services, and a network of fellow property owners, giving you access to enterprise-level solutions tailored to your unique needs. Our collaborative approach maximizes the potential of your property by leveraging our extensive network, allowing you to thrive in the competitive Myrtle Beach market.

Maximizing Revenue with
Data Driven Management

At Rent in Myrtle, we use advanced data-driven revenue management techniques to ensure your property performs at its best. By analyzing market trends, occupancy patterns, and guest behaviors, we optimize pricing to maximize your income while maintaining high occupancy rates. 

Guest Experience

  • Vacation and residential rental property management
  • Pre-purchase and pre-rental consultations
  • Listing startup assistance
  • Listing photography with staging and property preparation
  • Online advertising and marketing
  • Pre-arrival guest services with timely, efficient inquiry responses
  • Property e-guidebooks and e-manuals for guests
  • Point of contact for all property-related matters
  • Post-arrival guest services
  • 24/7 live emergency services line
  • Post-stay guest marketing & follow-ups


Owner Services

  • Full-service vacation rental property management
  • Co-hosting
  • A la carte technology/guest services for self-managing owners
  • Pre-purchase and pre-rental consultations
  • Listing startup assistance
  • Listing photography with staging and property preparation
  • Online advertising and marketing, including social media, OTA booking sites, and direct booking sites
  • Point of contact for all property-related matters
  • Automated reporting of damage issues at cleaning
  • Security deposit retention and experiences, efficient submission to OTA insurances
  • Business license compliance & accommodation fee filing
  • Registered agent services for LLC clients
  • In-house contracted maintenance, including preventative maintenance plans
  • Access to multiple vendors/contractors (including 24/7) for outside maintenance services
  • Pre- and post-storm rapid response. Our goal is to re-open before on-site does, if possible.
  • Property check-ups
  • Renovation oversight & access to vendor discounts for furniture & services
Book a Consultation

Commitment to Cleanliness and Comfort

By prioritizing professional cleaning, offering a convenient linen service, and partnering with expert cleaning vendors, Rent in Myrtle provides peace of mind for owners and a superior guest experience.

Expert Cleaning Partnerships

At Rent in Myrtle, we focus on what we do best: managing your property. That’s why we’ve partnered with high-quality cleaning vendors who specialize in keeping your properties in top condition. Rather than attempting to be both a management company and a cleaning company, we’ve chosen to collaborate with experts in the cleaning field. Our cleaning providers are fully integrated into our operational software system, allowing them to receive work orders and report issues in real time, including photos. This streamlined communication enables us to quickly schedule maintenance, handle security deposits, and manage supplies efficiently.

Professional Cleaning for Proper Care

We believe that allowing guests to handle their own cleaning is a disservice—to both future guests and the property owner’s long-term investment. Some competitors may allow guests to clean their own accommodations, but this often results in inconsistent cleanliness and lower guest satisfaction. Without professional cleaning, properties can deteriorate, leading to dissatisfied guests and increased maintenance costs. By requiring professional departure cleaning for every guest, creating checklists and expectations for cleaners, and requiring photos of each cleaning, we ensure your property is always presented in its best condition, keeping guests happy and protecting your investment for the long term.

Quality Linen Program for Guest Comfort

Unlike competitors who charge guests high fees to rent linens—or expect them to bring their own—we offer a quality linen and towel program . While other management companies may profit from linen rentals, this revenue often comes at the expense of property owners' rental revenue. Our approach ensures guests enjoy comfort and convenience, without the burden of extra costs or needing to bring their own bedding. By providing high-quality linens as part of our service, we enhance the guest experience and maintain higher hospitality standards. This protects your property while helping to reduce wear and tear, contributing to better guest reviews and long-term asset value.

Priority Maintenance and

24/7 Emergency Support

At Rent in Myrtle, we know that proper maintenance is key to protecting your property and keeping guests satisfied. That’s why we partner with maintenance vendors who have committed to provide our client properties with priority service for most typical repairs. For larger or more specialized jobs, we’ve built strong relationships with licensed providers across multiple disciplines, so no matter the issue, your property is in expert hands. Emergencies can happen at any time, and we’re prepared with 24/7 emergency support to ensure issues are handled promptly.

Proactive Maintenance for Long-Term Property Value

To further protect your investment, all new contracts include our comprehensive Preventative Maintenance Plan. This plan helps keep your property in peak condition, reducing the need for costly repairs and minimizing service calls. 

Monthly Maintenance Tasks

  • Check and treat PTAC and HVAC drain lines as needed
  • Preventative drain snaking in tubs and bathroom sinks
  • Visually inspect all plumbing for leaks and test faucets for proper function
  • Adjust toilet operation and tighten toilet seats
  • Inspect shower curtain rods
  • Tighten kitchen and bathroom cabinet doors and drawer handles
  • Test stove drawers, microwave, and small appliances
  • Tighten chair and table legs
  • Adjust windows and doors for proper function
  • Inspect curtain installation and functionality
  • Test Murphy bed and sofa sleeper mechanisms
  • Check and adjust door knobs, handles, latches, and locks (plus replacement if needed)
  • Change exterior door codes
  • Test and clean sliding door tracks
  • Inspect closet rods, shelves, and doors for functionality
  • Test smoke alarms
  • Inspect behind and under furniture for mold during Summer months

Quarterly Maintenance Tasks

  • Clean out overhead lighting covers and ceiling fan lights/blades
  • Basic PTAC cleaning or HVAC filter change
  • Touch up paint (owner-provided)
  • Rotate mattresses (and flip, if possible)
  • Check behind/under furniture for mold in the off-season

Semi-Annual Tasks Performed

  • Snake out dryer lint
  • Clean refrigerator coils
  • Change batteries in remotes, locks, and smoke detectors
  • Inspect fire extinguisher

Free Items Included With Preventative Maintenance Plans

  • Standard AC filters for HVAC units
  • Batteries for smoke detectors, remotes, and door locks
  • Standard light bulbs (Daylight/Cool) for replacements
  • 1 replacement TV remote per year